Here at S2 calls we offer anyone who buys anything from our website a 30 day money back guarantee from your date of purchase. So how can you go wrong with trying us out and we are sure you are gonna love it and won’t regret it! If there is a issue with your product we would be happy to fix it for you, whether it be defects, not what you wanted, not what you thought it was, or not tuned to your liking we can probably even help you with that over the phone and if we can’t then ship it back at your cost and we can re-tune it and ship back to you at our cost. If you do want a refund from your online purchase then contact us, then ship it back to us at your own cost and when we receive our products back we will refund the credit/debit card you used on our checkout page.